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a8pay is direct about one thing: your account data belongs to you, and this page tells you exactly how we collect, use and protect it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact address and the payment identifiers tied to rails like Nagad and Bank Transfer. We also log session activity: the pages you open, the device type your browser reports and the approximate region your connection is made from. This data serves two purposes. First, it lets us match your wallet to the right account so that deposits and withdrawals route correctly. Second, it lets us flag unusual activity that could put your account at risk. We do not sell your personal data to third-party advertisers. Where we share data with third-party service processors — for example, a payment gateway that handles a Nagad transfer or a Bank Transfer instruction — we do so under data-handling terms that restrict those parties from using your information beyond the task at hand. Retention periods follow what is needed to resolve any account dispute, satisfy applicable record-keeping obligations in your eligible region, and then delete or anonymise the record. The specific period depends on the law of the region where your account is registered. If you have questions about what we hold, the contact route is in the Support section below.
Not every interaction on a8pay falls under the same data rules. This section breaks down what is inside the policy scope, what sits outside it and why the distinction matters for how you manage your information.
Login credentials, session tokens and account-level preferences are covered. We process these to keep your session active and to let you review your wallet history. Eligibility to hold an account depends on local law in your region.
Records of Nagad transfers and Bank Transfer instructions linked to your account fall inside this policy. We keep them for dispute resolution and compliance with record-keeping rules that apply in your eligible region.
Game lobby data — the titles you open, your session length on a particular table or slot — is collected as aggregate usage data. It is used to improve how we surface content, not to profile you for advertising.
External links, payment gateways operated by third parties and studio game servers run under their own privacy terms. Once your request leaves our domain, this policy no longer controls how that party handles the data.
You have concrete actions available to you — not just abstract rights. Start by opening the account settings page in your signed-in session; your profile details are displayed there and many fields are editable directly. If a field is locked — for example, the mobile number tied to your Nagad wallet — you need to contact support to update it, because those fields are tied to payment verification. To see a record of your transaction history, go to the wallet section of your account; entries for Bank Transfer and Nagad deposits are listed with timestamps and reference numbers. If you believe a record is wrong, you can raise it through the support channels below and we will check the stored data against the transaction log. You can also ask us what categories of data we hold on your account; we will respond through the same channel you used to contact us. Eligibility to exercise any of these rights depends on the applicable law in your region.
Open the wallet section while signed in to see timestamped entries for Nagad and Bank Transfer activity tied to your account.
Edit unlocked fields directly in account settings. For locked fields like payment-linked mobile numbers, submit a correction request through support.
Contact us to request a summary of the personal data categories we store on your account. We respond through the same channel you used.
If you want a record reviewed for deletion, write to us with your account reference. We will check what retention obligations apply in your eligible region before acting.
If this policy raises a question you cannot resolve in your account settings, these are the routes we publish for privacy-related contact. Use the channel that matches how you already manage your account.
Open the chat widget from any page while signed in to your account. Describe your privacy question and our team will pull the relevant record or route your request to the right handler.
Send a message to the support email address shown in the Contact section of your account dashboard. Include your account reference number so we can locate your data record without delay.
The Help Centre linked in your account footer covers common policy questions, data-correction steps and how to raise a formal request if your situation is not resolved through chat or email.
Our approach to data handling is built around what your account actually needs — not data collection as a default. Here is how the main areas work in practice.
We use session cookies to keep you signed in across page loads and to remember your lobby position. Analytics cookies are used in aggregate only — they do not identify you individually. You can clear cookies from your browser settings at any time, though doing so will end your current session.
Login activity is monitored for unusual patterns — for example, a sign-in from an unfamiliar device or region. If we flag something, we may ask you to verify your identity through the contact details on your account before restoring full access.
We keep your data for as long as your account is active and for whatever additional period is required by the record-keeping rules that apply in your eligible region. After that period, records are deleted or anonymised. The exact timeline depends on local law.
When we update this policy in a way that affects your rights or how we use your data, we post a notice in your account dashboard. Continuing to use the platform after that notice means you have seen the updated terms.
These are the questions we hear most often from account holders in Bangladesh about how their personal data is handled on a8pay.
We collect the name, contact details and payment identifiers you enter during registration. We also log session data — device type, approximate region and pages opened. We do not collect data beyond what your account and payment routing require.
We share data only with processors that handle specific tasks — such as a payment gateway managing a Nagad transfer or a Bank Transfer instruction. Those processors are bound by terms that stop them using your data for anything beyond that task. We do not sell personal data to advertisers.
Open account settings while signed in to edit unlocked fields directly. For locked fields tied to payment verification — like the mobile number linked to your Nagad wallet — contact support with your account reference and the correction you need.
Yes. Contact us through live chat or the support email shown in your account dashboard. Include your account reference number. We will confirm the categories of personal data we store and respond through the same channel you used.
We retain data while your account is active and for any additional period required by record-keeping obligations in your eligible region. After that, records are deleted or anonymised. The exact period depends on local law where your account is registered.
Yes. Transaction records for Nagad and Bank Transfer activity linked to your account fall inside this policy. They are kept for dispute resolution and regional compliance. Third-party payment gateways that process the transfer operate under their own privacy terms once the request leaves our domain.