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These terms set out the rules that apply when you open and use an a8pay account, make transactions, and access our lobby. Access to our platform depends on your local law and eligible region, so read these carefully before you proceed.
By creating an account on a8pay and using any part of our platform — whether that is browsing the lobby, placing a wager, or completing a transaction via Nagad or Bank Transfer — you confirm that you have read, understood and accepted these terms. They form the complete agreement between you and us for use of the platform. We may update these terms from time to time. When we do, the revised version will appear in the Terms & Conditions section of your account dashboard. Continuing to use your account after an update is published means you accept the revised terms. If you do not agree, you should stop using the account and contact our support team to request closure. These terms do not override applicable local law. Access to a8pay and the availability of specific services — including wallet transactions through Nagad or Bank Transfer — depends on the laws and regulations of your region. We do not make representations about lawfulness in any specific jurisdiction; that determination is yours to make. Our support team can point you to the relevant section of these terms if you have a question about a specific rule or your account status.
Not every interaction on the platform falls under the same rule set. Understanding the scope of these terms helps you know where to look when a question comes up about your account, a transaction, a page you visited, or a third-party service linked from our platform.
Login credentials, account creation, identity verification steps and session conduct are all covered by these terms. Rules about who may hold an account and what activity is permitted apply here. Eligibility depends on your local law and the region your account is registered under.
Deposits and withdrawals processed through Nagad or Bank Transfer fall within scope. These terms describe what you agree to when you initiate a transaction, including the steps visible in your account wallet. Processing depends on the method you select and any verification your account requires.
Game titles available in our lobby, promotional notices published on the platform, and any written material on our pages are covered. We hold the rights to this content; you may not copy or redistribute it. Terms apply regardless of the device or browser you use to access the lobby.
Links or services provided by external studios, payment processors or partner platforms are not governed by these terms. Once you leave our platform or interact with a third-party provider's interface, their own policies apply. We are not responsible for third-party terms or conduct.
These terms are not one-directional. You have practical steps available to you whenever a question, a dispute, or a correction is needed. Start with your account dashboard, where your transaction history — including every Nagad and Bank Transfer record — is visible and downloadable for your own records. If you spot an error in your account details, the account settings page lets you update contact information, and our support team handles anything that requires manual correction on our end. For questions about a specific clause or how a rule applies to your situation, reach out to support directly via the channels listed on our contact page. We will reference the relevant section of these terms in our response. If you want to request changes to how we hold your data or to close your account, submit that request through support — we process account closure requests in line with the steps described in these terms and will confirm each stage with you.
Your full transaction history — deposits and withdrawals via Nagad or Bank Transfer — is accessible in the account dashboard. You can check individual entries, confirm amounts and trace the status of any transaction that is still pending.
Name, contact details and wallet references linked to your account can be updated from the account settings page. For corrections that require document verification, submit the request through support and follow the steps our team provides.
If any part of these terms is unclear, contact our support team and reference the section in question. We will explain how it applies to your account without you needing to interpret legal language on your own.
You may request account closure at any time by contacting support. We will confirm the steps involved, including how any remaining wallet balance is handled, before processing the request.
If you have a question that these terms do not answer clearly, or if you need to take action on your account based on something written here, the routes below connect you to our team. We do not publish response time commitments here, but every query submitted through these channels is reviewed and responded to.
Open the chat widget visible in the bottom corner of any page on a8pay. This is the most direct route for questions about a specific term, an account rule or a transaction status you want clarified.
Send your terms-related question or account request to the support email address listed on our contact page. Include your account reference so our team can pull the relevant records and respond with accurate detail.
The Help Centre on our platform contains published articles that address common account and terms questions. Check there first before contacting support directly — many clause explanations and account steps are already documented.
We take the obligations in these terms seriously and want you to understand how we carry them out on our end. Each item below corresponds to a specific area of responsibility described within the full terms document.
Account data you provide during registration and during transactions — including wallet details linked to Nagad or Bank Transfer — is held in line with the data practices described in our Privacy Policy. You can request a summary of what we hold via support.
We use cookies to keep your session active and to remember account preferences across visits. The cookies section of our terms describes which categories are in use and how to manage them through your browser settings on any mobile or desktop device.
These terms require you to keep your login credentials private and to notify us immediately if you suspect unauthorized access. The account security section describes the steps we take on our side and what we expect from you to keep your account intact.
We retain account records for the period described in these terms, after which data is handled according to our retention schedule. If you request changes to data we hold — such as correcting a wallet reference — contact support with your account details and the specific change needed.
These are the questions we hear most from account holders when they read through the terms for the first time. If yours is not here, contact our support team directly.
Yes. Any deposit or withdrawal processed through Nagad is covered by these terms, specifically the transactions section. The steps and limits visible in your account wallet at the time of the transaction are the operative reference. Contact support if a specific Nagad transaction is in dispute.
We publish updated terms in the Terms & Conditions section of your account dashboard. Continuing to use the account after the revised version appears means you accept the updated terms. If you do not agree with a change, stop using your account and contact support to discuss closure options.
Eligibility depends entirely on the laws of your region and your personal circumstances under local law. We do not determine legality on your behalf. Check your local regulations and, if needed, seek independent advice before opening or continuing to use an account.
Contact our support team with your account reference and the approximate date you registered. We will identify the version of the terms that was in effect at that time and share it with you. This is particularly useful if a dispute relates to an earlier period of account use.
Reach out to support via live chat or email, reference the specific section of the terms you believe applies, and describe the account action in question. Our team will review the relevant transaction or event against the terms and respond with a clear explanation or, where warranted, a correction.
Studio content available in our lobby — from providers such as Pragmatic Play or Habanero — is governed by our terms only in relation to how you access it through your a8pay account. The studios' own policies govern their software. Our terms cover your account conduct, not the studios' internal rules.